Assisted support with Orktus IA
Orktus IA analyzes the problem, suggests solutions and provides assisted support alongside the analyst.
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Service Desk · Available
Support, organized.From request to resolution.
Orktus IA and analysts working together: problem analysis, solution suggestions and assisted support.
How it worksFrom request to next decision
Orktus IA and analysts. Support in sync.
Connection issue
ResolvedService Desk
Email configuration
In progressService Desk
Application installation
OpenService Desk
Illustrative demonstration · fictional data
Service Desk / Orktus IA
Orktus IA alongside the analyst.
Support built together. Orktus IA analyzes the problem, offers suggestions and provides assisted support, with the analyst supervising each step.
Analyzes the problem
Considers the report and ticket context to help the analyst understand what is happening.
Suggests paths to a solution
Provides guidance and next steps for the analyst to evaluate.
Provides assisted support
Takes part in support alongside the analyst, who supervises and guides the actions.
The analyst reviews suggestions and supervises support actions.
The ticket context
ProblemHistoryInformation
Orktus IAIllustrative overview
Analysis and suggestions for action
Orktus IA helps understand the problem and carry out the next steps alongside the analyst.
AI and analyst, working together.
01 / Work in context
Clarity at every step.
AI analyzes the problem, suggests possible solutions and provides assisted support alongside the analyst.
Support history
Review earlier interactions and decisions before continuing the conversation.
Time tracking
Record the time spent on support and keep the work documented.
02 / The workflow
Orktus IA and analysts. Support in sync.
03 / Built for teamwork
The context each person needs.
Support teams
Tickets and context together to guide support.
Support coordinators
Visibility into queues, priorities and ownership.
Requesters
A support journey with information and history.
04 / Pricing
A proposal for your operations.
Talk to our team about the module, your business needs and contract terms.
Service Desk · Available
Price on requestRequest a proposalOne suite. More possibilities.
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Documents
Requests, files, and decisions in the same context.
Let's talk about your operations.
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